Terms & Conditions:
Vouchers are not transferable and valid only for the services mentioned therein. Any services not specifically requested, confirmed and noted on vouchers will not be rendered. All extras to be paid directly to the hotels / the service providers.
Passenger Comments / Complaints: It is imperative that any complaints be made known to the respective handling agents or its representatives without any delay so that appropriate action can be taken.
Cancellation / Refunds: Cancellation charges will be levied for bookings cancelled after confirmations are done. Requests for refund should be made in writing within 14 days after the scheduled completion of the services. Refund requests for curtailed stays cannot be processed unless provided with documentary evidence from hotel / the service provider. All refund requests are subject to obtaining a refund approval from the hotel / the service provider and no refund can be given without this approval. TravelOcat hold the right to process and whether or not to approve the refund request and if necessary, charge an administrative fee. For packages, no refunds can be processed for partially utilized services and no-Shows. In the event of no-show Team TravelOcat reserves the right to release the complete booking and levy 100% cancellation charges.
|
Notice given for Cancellation |
Cancellation Charge |
|
More than 45 Days |
35% of total holiday cost** |
|
30-45 Days |
50% of total holiday cost |
|
15-30 Days |
70% of total holiday cost |
|
7-15 Days |
80% of total holiday cost |
|
7 Days or less |
100% of total holiday cost |
Responsibility: It is understood that, we act as Travel operators only for all services covered hereby. Further we shall not be responsible for any loss, injury or damage resulting from acts of God, dangers, fire, breakdown of machinery, equipment or vehicles, acts of government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes.
During your holiday your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our itinerary. Since they do not form part of your tour with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly.
Your Holiday Price: Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday if there is a change or increase in any one or more of the following:
- Transportation costs (including the cost of fuel);
- Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees at ports and airports; or
- The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in the month of November
- In the event of a significant increase in any of the components that are included in your tour cost i.e.: hotels, entrances, flights, transportation & food.
Tour Operation: If we do not have minimum 25 Pax required to operate the group tour, we might operate the tour on other date or on individual basis covering the same itinerary, where we would not be able to provide you the services of a full time tour manager, but there will be a local guide who will assist you to all the main sightseeing places.
In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if, for any reason we cannot provide a replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to the supplier, though we will endeavour to replace the coach at the earliest. However sometimes delays will occur due to many reasons beyond our control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach.
Visa: In case of visa rejection, cancellation policy will not be applicable also there is no such fix amount of refund in that case, as visa is totally depending on embassy and it may lead to no refund as well.
** cancellation policy will be followed in case flight fare is refundable
